Refund policy

Refund & Return Policy

Last Updated: 13 July 2026 

At Velvora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Customers may request a return within 7 days of receiving their order.
• Items must be unused, unopened, and in their original packaging.
• Products showing signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Opened beauty and skincare products
• Opened supplements
• Personal care items that have been used
• Gift cards
• Clearance or final sale items

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Contact

Email: ikalid123@gmail.com